• Orders are processed Monday through Friday, excluding holidays.
• Processing time for standard orders is 1-2 business days.
• After processing, you will receive an email confirmation with your tracking information.
• Please allow up to one business day for tracking information to update.
  

• Free standard shipping on all purchases over $160.
• Shipping fee applies on purchases under $160.
• Expedited shipping is available at an additional cost at checkout.
• Express items are shipped via air and arrive within 1-3 business days.
• Promotions offering free shipping with a discount code will be shipped via postal service without a tracking number.
• Some brands may ship directly from their warehouse, adding 2-3 days to shipping time.
• If your order consists of multiple items, they may come from different locations and you will receive separate tracking information.
• No extra fees for multiple shipments.
• Items shipped within Canada or the US are free of duties.
  
  

• All international orders are shipped with a tracking number via courier or expedited postal service.
• Some brands may ship directly from their warehouse, adding 2-3 days to shipping time.
• Customer is responsible for any taxes or duties associated with the shipment.
• If an item is returned due to wrong address on file, refusal to pay duties, or other circumstances where allTRUEist is not at fault, a refund will be issued minus any shipping fees and return fees including but not limited to re-entry duties and taxes. A refund will only be processed after the parcel is delivered back to allTRUEist.
• Promotions offering free shipping with a discount code will be shipped without a tracking number.
  

• Signature required on all purchases over $160 for security purposes.
• Please make sure someone is available to receive and sign for your package.
• If the shipment is returned due to inability to deliver or refusal of the package, a refund will be issued minus any shipping fees incurred by allTRUEist once the parcel is returned to us.
• "No signature required" option available for purchases over $160 upon request in the "Order Notes" section before checkout.
• allTRUEist is not responsible for any lost or stolen packages when "no signature required" option is requested.
• Signature requirements cannot be changed once the package has left our premises.
• Items under $160 will be shipped without signature requirement.
• allTRUEist reserves the right to use different carriers without prior notification.
  
  

• Processing time for pre-orders may vary and will be displayed on each product page.
• Once the order has been fully paid, the order will be submitted to the vendor.
• Delivery will be according to the pre-order timeline.
  

• These items go into production once an order is submitted and fully paid.
• Delivery timeline will vary based on product and manufacturer and will be clearly labeled on each product page.
  

View our return and exchange policy by clicking here.

• If you have a special shipping request or question, please contact us at contact@allTRUEist.com and we will do our best to accommodate.